Two Weeks, 22% Better Results: Design Approach Comparison

Optavia website homepage hero section featuring woman in pink blazer with product display of colorful ASCEND meal packages and ACTIVE supplements. Headline reads 'Lifelong transformation. Making a healthy lifestyle second nature' with subheading about building lifelong healthy habits with guidance, support, and clinically proven plans. Includes call-to-action buttons to search for a coach, connect with a coach, or start journey

The Problem

A wellness company needed a landing page that could both educate prospects and drive conversions. They were testing our internal approach against an external agency's work.

Our Approach

We focused on user needs over visual flourishes - clear navigation, straightforward journey mapping, and reducing friction in the conversion flow. The external agency went heavy on brand styling; we prioritized usability.

Two mobile homepage designs: left shows Optavia's lifestyle photography approach with woman and products, tagline 'Lifelong transformation. Making a healthy lifestyle second nature' with blue Start journey button and coach search link; right shows alternative bold typography design on black background with woman stretching outdoors, text reading 'BYE-BYE, BEFORE. HELLO, AFTER-THE-AFTER.' in white and gradient purple, with message about committing to transforming your body

The Solution

Simplified user flow that matched how people actually wanted to engage:

Website user flow diagram showing navigation paths from welcome page through plan selection. Main path goes from goals to plan selection (5 & 1, 4 & 2 & 1, 3 & 3, ACTIVE bundle, MSWL) with plan detail pages explaining what each plan is, how it works, coach/community/habits support, and kit options. Secondary paths show connect with a coach leading to lead form, or search for coach by name. All paths converge to cart with correct items for user's goal

Results

Head-to-head testing over one month:

Why This Worked

When users can accomplish their goals easily, they convert better. The agency focused on looking impressive; We focused on removing barriers. Sometimes the best design is the one users don't have to think about.

A/B test results comparison table showing 'Their page' versus 'Our page' with four metrics: Conversion rate (51.2% vs 62.7%, +22% improvement), Engagement (42.4% vs 45.6%, +7% improvement), Bounce rate (57.6% vs 54.4%, -6% improvement), and Delivery speed (12 weeks vs 2 weeks, 6x faster)
Two mobile screens showing user journey: left screen displays goal selection questionnaire asking 'What is your goal?' with options for Lose weight, Build healthy habits, and Build muscle; right screen shows order confirmation with checkmark, thank you message, confirmation email sent to email@email.com, order number 1234567890, and coach contact information for Emily Brown (Independent Optavia Coach) with phone number
Hand holding iPhone displaying Optavia app welcome screen with annotations pointing to various user goals and features. Screen shows 'My why' section asking 'What inspires you?', start date of Sep 14, 2023, Optimal Weight 5 & 1 Plan recommendation, and current weight/goal weight/BMI tracking (200 lbs current, 160 lbs goal, BMI 23, -6 lbs lost since starting). Annotations indicate the app addresses multiple user goals: lose weight, transition to healthy eating, gain physical performance, improve energy, sleep habits, and surroundings

Next Project: Optavia Design System